Shipping policy

Costs & Destinations

Our delivery coverage includes the United States, European Union, Japan, South Korea, Australia, and South America. We provide free shipping for the countries and regions we support, If you prefer to expedite the delivery of your order and receive the goods within a shorter timeframe, please contact our customer service, Kindly note that by opting for expedited shipping, you will be responsible for the additional shipping fees incurred.

The Shipping methods we use are DHL, Post Parcel, and FedEx.

 

Country/Region	Shipping Method	Shipping Time	Costs
United States	DHL	3~7 Workdays	Free
EU, Japan, South Korea, Australia	Post Parcel	10~20 Workdays	Free
EU, Japan, South Korea, Australia	DHL	7-10 Workdays	20USD
South America	Post Parcel	20~40 Workdays	Free
South America	FedEx	7-10 Workdays	40USD

 

Changes and Order Cancellation

Before Shipping

There are no charges for canceling an order before it is shipped.

Change of Address: No charge fee.

Replacements and exchanges: No charge fee.

After Shipping

Whether you can change the address depends on the logistics side.

Order Cancellation: 

You can avail of our free return service, but it is important to contact our customer service before initiating the return or exchange process, Our team will guide you through the return procedure.

Change of Address:

Contact our customer service before initiating the return or exchange process, Our team will guide you through the return procedure.

Kindly note that return and exchange shipping fees will be borne by you. The product should be returned to the designated address for exchange. In the case of returns or exchanges due to quality issues, the cost will be covered by us.

We offer a 60-day refund guarantee for all orders. For more detailed information, please refer to our Refund Policy.

If you need to inquire about orders, returns/refunds, or any other questions, please feel free to contact us at sales@prealajewels.com.