Help Center

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Our only focus is pearls - and we've been in business for more than 20 years

Advice and answers
Everything you need to know about the product and how it works.
Returns&exchanges
Returns&exchanges

What is the return policy for Preala Jewels?
How long do I have to request a return?
Can I return jewelry that has been worn or damaged?
How do I initiate a return?

Can I exchange an item for a different one?

What is the European Union cooling off period?

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Orders
Orders

How long do I have to return an item?
What is your return address?

How can I initiate a return?
What are the conditions for a return?
How long does it take to receive a refund?

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Products
Products

What types of pearls do you offer?
Are your pearls genuine?

Do you offer a warranty for your jewelry?
What if I receive a defective or damaged item?

How long does shipping take?

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Account
Account

How do I create a new account?
What should I do if I forget my account password?
How can I update my account information?
Can I use my account on multiple devices?

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Returns&exchanges

What is the return policy for Preala Jewels?
How long do I have to request a return?
Can I return jewelry that has been worn or damaged?
How do I initiate a return?

Can I exchange an item for a different one?

What is the European Union cooling off period?

View all
Orders

How long do I have to return an item?
What is your return address?

How can I initiate a return?
What are the conditions for a return?
How long does it take to receive a refund?

View all
Products

What types of pearls do you offer?
Are your pearls genuine?

Do you offer a warranty for your jewelry?
What if I receive a defective or damaged item?

How long does shipping take?

View all
Account

How do I create a new account?
What should I do if I forget my account password?
How can I update my account information?
Can I use my account on multiple devices?

View all

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