We offer a 60-day return policy. If you are not 100% satisfied with your purchase, you can return it to us within 60 days of the purchase date for a full refund.
You have 30 days from the date of receiving your item to request a return.
No, jewelry or its packaging that has excessive wear or has been damaged cannot be refunded or exchanged. To be eligible for a return, the item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.
To initiate a return, please send the item(s) to the following address: 433 E Algrove St, Covina, CA, 91723, United States. Please contact us at sales@prealajewels.com for more information about the return process.
The fastest way to ensure you get the desired item is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.
Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method.
If more than 15 business days have passed since the approval of your return and you have not received your refund, please contact us at sales@prealajewels.com for further assistance.
We have a 60-day return policy, which means you have 30 days after receiving your item to request a return.
Returns should be sent to the following address: 433 E Algrove St, Covina, CA, 91723, United States.
To initiate a return, please contact us at sales@prealajewels.com. We will provide you with further instructions and assist you with the return process.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Our delivery coverage includes the United States, European Union, Japan, South Korea, Australia, and South America.
If your order has not been shipped yet, you can change the address without any charge. However, if the order has already been shipped, whether you can change the address depends on the logistics side. You can contact us at any time via phone or email if you encounter any problems, and we will do our utmost to help.
We offer a variety of pearls, including Freshwater, Akoya, Golden South Sea, White South Sea, and Tahitian pearls.
Yes, we pride ourselves on being a reliable seller of genuine pearls. Our products are of high quality and sourced directly from trusted suppliers.
We offer a 60-day money-back guarantee. If you are not 100% satisfied with your purchase, you can return it to us within 60 days and we will refund you 100% of the purchase price.
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. We will evaluate the issue and make it right.
- The shipping time varies depending on the country/region and the shipping method chosen. Please refer to the following information:
- United States: DHL: 3~7 workdays (Free)
- European Union, Japan, South Korea, Australia: Post Parcel: 10~20 workdays (Free)
- South America: Post Parcel: 20~40 workdays (Free)
You can click on the "Register" button on our website and follow the prompts to provide the necessary information to create a new account.
If you forget your password, please click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
Once logged into your account, you can modify your account information such as name, address, contact details, etc. on the profile page.
Yes, you can use your account on multiple devices. Please ensure that you stay logged in and protect your account information.